Privacy Policy

Critical IP is a MainBoard, LLC brand, a Virginia limited liability company that has brokered telecom and business technology services since 2004. References in this policy to "Critical IP," "we," "us," or "our" mean MainBoard, LLC dba Critical IP.

Mailing address:
MainBoard, LLC dba Critical IP
1520 Belle View Blvd
Suite #5825
Alexandria, VA 22307

Information you provide. When you submit our contact form, request a quote, or call or text us, we collect the information you give us, such as your name, company, work email, phone number, and the details of your inquiry.

Information we collect automatically. Our web servers and hosting providers log standard request data including IP address, user agent, referrer, pages requested, and timestamps. This information is used to operate the site, prevent abuse, and improve performance.

Cookies. We use a small number of strictly necessary cookies and similar technologies required for the site to function. We do not currently run third-party advertising or cross-site tracking on this website. If that changes, we will update this policy and, where required, present a consent prompt.

We do not knowingly collect information from children under 13.

• Respond to inquiries, quotes, and support requests.
• Design, deliver, and support the services you engage us for.
• Coordinate orders, installations, and changes with underlying carriers and vendors on your behalf.
• Operate, secure, and improve our website and internal systems.
• Comply with applicable law and enforce our agreements.

We do not sell personal information. We share information only as needed to deliver what you have asked for or as required by law:

• Carriers and vendors. When you request a quote or place an order, we share the information required to provision and support the service with the relevant carrier or vendor.
• Service providers. Hosting, email, communications, and similar vendors that process information on our behalf under written confidentiality obligations.
• Professional advisors. Lawyers, accountants, and auditors as needed.
• Legal and safety. When required by law, valid legal process, or to protect rights, property, or safety.
• Business transfers. In connection with a merger, acquisition, or sale of assets, subject to standard confidentiality protections.

We keep contact and quote information for as long as needed to respond to your inquiry and to maintain a reasonable business record. Customer records associated with active services are retained for the duration of the engagement and for a period afterward consistent with tax, accounting, and legal requirements. Server logs are retained for a limited operational window and then rotated or aggregated.

We use commercially reasonable administrative, technical, and physical safeguards designed to protect information against unauthorized access, alteration, disclosure, and destruction. No method of transmission or storage is perfectly secure, and we cannot guarantee absolute security.

Depending on where you live, you may have rights to access, correct, delete, or obtain a portable copy of information we hold about you, to limit certain processing, or to opt out of certain disclosures. These rights are not absolute and some exemptions apply.

United States (including California). Residents of California (CCPA/CPRA) and other states with comprehensive privacy laws may exercise applicable rights using the two contact methods listed in the "How to reach us" section below. We do not sell personal information or share it for cross-context behavioral advertising.

Canada. If you are in Canada, the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial laws may give you additional rights regarding your personal information.

Mexico. If you are in Mexico, the Federal Law on Protection of Personal Data Held by Private Parties (LFPDPPP) may give you rights of access, rectification, cancellation, and objection (ARCO rights).

European Union and United Kingdom. If you are in the EU or UK and the GDPR or UK GDPR applies to our processing, you may have rights of access, rectification, erasure, restriction, portability, and objection, as well as the right to lodge a complaint with a supervisory authority.

We are based in the United States. If you contact us from outside the United States, your information will be transferred to and processed in the United States and other jurisdictions where we or our service providers operate. By contacting us, you understand that these jurisdictions may have different data protection rules than your own.

Our website may link to third-party websites. We are not responsible for the privacy practices of those sites. Please review their policies separately.

We may update this policy from time to time. When we do, we will update the "Last updated" date at the top of this page. Material changes will be highlighted on the website where appropriate.

To exercise a privacy right or ask a question about this policy, contact us using either of the two methods below. Both are monitored by our team.

• Web form: criticalip.mba contact form
• Phone (call or text, preferred): (855) 624-6262
• Email: inbox@criticalip.mba

You may also write to us at the mailing address listed under "Who we are."

This policy is provided for general information and is not legal advice. Customer agreements, Master Service Agreements, Service Order Forms, and signed Data Processing Addenda control where they exist.